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How to view hidden file in cpanel file manager

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By default, cpanel fill manger will prompt wizard to lwt you choose to show hidden file or not.

If you miss it, no worry, below is the steps to get it back:

Solution 1

Step 1: Login to the cPanel

Steps 2: On the bottom click the page click “reset all interface settings”

Screenshot from 2013-10-15 18:35:30

Steps 3: when you access the File Manager, the directory selection window will pop up. Click the check box for view hidden files.

Solution 2

If no luck on solution 1, try add below code behind of your file manager link

&showhidden=1&saveoption=1

Example file manager link original:

https://sme01.small-dns.com:2083/cpsess6255456789/frontend/x3/filemanager/index.html?dirselect=webroot&domainselect=domainname.com&dir=%2Fhome%2Fusername%2Fpublic_html

Example file manager link after modify:

https://sme01.small-dns.com:2083/cpsess6255456789/frontend/x3/filemanager/index.html?dirselect=webroot&domainselect=domainname.com&dir=%2Fhome%2Fusername%2Fpublic_html&showhidden=1&saveoption=1

How to fix “Operation Failed when Opening File Manager or FTP Says Disabled or Bad Password”

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Primary FTP Account User Gets a “Operation failed when opening File Manager” Error or FTP Disabled Message

Issue
When opening FTP to the domain with the primary FTP account you receive the following error :-

 530 Login or Password Incorrect(Logon failure: unknown user name or bad password).  Login failed.

When opening the file manager in Plesk you receive the following error :-

The operation you were performing failed. You can retry the operation with or without changing its parameters. You may also want to report this problem to our support so that we could help you as soon as possible.

 When you press Show Details the following is often displayed :-

FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user : (1326) Logon failure: unknown user name or bad password.

Cause
The domain’s primary ftp user account is disabled in Windows or has an invalid password.

Resolution

  1. Log into your Control Panel.
    • In Plesk 11 in the My Subscriptions section, click on the [domain], click on the Change Hosting Settings tab.
    • In Plesk 9 click on Domains, click on the [domain] that’s having issues. click on Web Hosting Settings.
  2. Change the password (the same password can be used, if desired).
  3. Select OK and test


Alternate Resolution
If the above steps did not work shared hosting clients should contact support with a request for assistance. Dedicated server clients can follow the steps below.

  1. Log into your dedicated server with Remote Desktop.
  2. Click on Start > Administrative Tools > Computer Manager.
  3. Click on Local Users and Groups.
  4. Click on Users.
  5. Select the user account with the problem, Right click on it and select Properties.
  6. Un-check Account Disabled.
  7. Click OK and test the account.
  8. Repeat steps in first solution if the issue persists.

How to Create a Backup of Your Database Through the Plesk 10 Control Panel

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1)  Log into your Control Panel.

2)  Select the Websites & Domains tab.

Screenshot from 2013-10-18 18:57:32

3)  Select Backup Manager.

Screenshot from 2013-10-18 18:57:37

4)   Select Database Backup Repository.

Screenshot from 2013-10-18 18:57:50

5)   Select Backup.

Screenshot from 2013-10-18 19:16:34

6)   If you have multiple databases select which one you’d like to backup, otherwise if you have one database that will be the default database selected.

7)   Name your database backup and select OK.

 

Note: Do not include spaces or special characters when naming you database backup or you won’t be able to download the backup. If you receive a 404 error when trying to download your backup, contact support for assistance or create a new backup without spaces or special characters in the backup file name.

How to install WordPress in Direct Admin

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This guide will show you on how to install WordPress through Direct Admin installatron

1. Login to Direct Admin.

2. Go to Instrallatron Application Installer 1

3. Choose the application that you wanted to install, applied to other CMS / E-commerce as well. For this guide, we use WordPress as example: 2

4. Click “Install this application” for the choice of your CMS / E-commerce. 3

5. You can choose the directory for the wordpress to be install in. For example: The origin directory was /home/ororo/public_html/ , you want to install in another path, so you can fill in the blank with “/home/ororo/public_html/test”. Click Install at the bottom of the page if you do not want to change other details. Screenshot from 2013-10-21 13:55:00

6. There you go, wordpress is install now. Screenshot from 2013-10-21 14:00:12

How to install softaculous in Direct admin

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The installation process of softaculous on Direct admin is rather similar to that of cpanel, with some slight differences. Please see the pre-requirements listed below :-

  • Ioncube loaders installed
  • Direct Admin root access

Installation Softaculous

To install the softaculous in Direct admin, please follow the step-by-step process outlined below :-

1)   Login to your Direct admin server as root via SSH

2)   Run the following command to install softaculous :-

# cd /usr/local/directadmin/plugins
# wget -n http://www.softaculous.com/da/install_softaculous.php
# chmod 755 install_softaculous.php
# /usr/local/bin/php -d open_basedir=/ -d safe_mode=0 -d disable_functions="" /usr/local/directadmin/plugins/install_softaculous.php

The installer will start providing an output of the current installation status, upon completion, another notification will be provided.

 Installing IonCube loader ( if needed )

Please note that if you are using Centos as your underlying operating system, Softaculous will install IonCube loaders. If not, you’ll need to complete the process yourself by doing the below mentioned process :-

1)   Login to your Direct admin server as root via SSH

2)   Download the required IonCube loader and rename it  ‘ioncube.so’

3)   Place the ‘ioncube.so’ file within the following folder :-

 #  /usr/local/directadmin/plugins/softaculous/ioncube.so

4)   Softaculous should now be ready for use

 

How to backup & download MySQL database in Plesk 9

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If you need to backup your MySql database in Plesk, you may follow the below steps

1. Login to your Plesk control panel.

2. At the Application & Services section, click on Databases icon. 2

3. Click icon to manage the database that you want to backup. 3

4. It will redirect you to phpMyadmin. Click on Export. 4

5. You may choose the format however SQL is recommended. Click Go 5

6. You will be prompted a download messages box. Click OK to download the database backup. 6

How to allow user for SSH access in direct admin

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If you are the administrator of the direct admin and wanted to grant user SSH access, you may refer the guide.

1. Login to direct admin using administrator access

2. Search the user in the column 1

3. Click on “Modify user” 2

4. Tick on the box for SSH Access 3

5. Scroll to the bottom and click on Save

6. Additionally, if you familiar with Linux command, you may issue the following command on your server: 6.1. useradd [username] 6.2. passwd [username]

How to restart services in WHM Cpanel

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If you are the server administrator or possess root login of WHM Cpanel, you can actually restart some services without accessing terminal.

1. Login to your Cpanel using root password

2. To speed up the restart proceess, you can actually type in restart as keyword in left side panel search column 1

3. Services that are able to restart through Cpanel interface will be listed out. 2

4. Click on the services that you want to restart, in this example, we want to restart FTP server. After you click on it, a message will prompt out asking for confirmation in the main page, click “Yes” to proceed. 3

5. Image of restarting services will be shown 4

6. If you services restarted successfully, it will shows the image and message as below image. 5


How to change hosting type to frame forwarding in plesk 11

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If you need to change the hosting type of domain to frame forwarding in plesk 11, you can refer to this guide

1. Login to Plesk control panel as admin

2. Go to domain tab and search for the domain. Then, click on the domain. 2

3. Click on Website&Domain 3

4. Scroll to bottom page and click on the domain 4

5. Click on Change 5

6. Click on Forwarding as new option 6

How To Create A New Mailing List In cPanel

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A mailing list is useful if you are going to email multiple recipients or subscribers regularly. You can create a mailing list easily using cPanel and this tutorial guide will teach you how to do just that.

 

Step 1 – Login into your server’s cPanel.

Step 2 – Go to “Mailing List” from the control panel.

 

Step 3 – Enter the mailing list’s name in the “List Name” text box.

Step 4 – Enter a password of your choice in the “Password” text box.

Step 5 – Retype the password in the “Password” text box again.

Step 6 – You can use cPanel to generate a password for you. Click “Password Generator”.

 

Step 7 – Choose the privacy of your mailing list; “Public” or “Private”.

Step 8 – Click “Add Mailing List” to create the new mailing list.

Step 9 – To add user to the newly created mailing list, click “Delegation”.

 

Step 10 – Click “Save” once you have finished adding subscribers to your mailing list.

 

Email Hosting from RM50/mth.

Check out IPServerOne’s Email Hosting packages.
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How To Fix cPanel Error “IP Address Has Changed!”

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There are two possibilities why you would receive an error message “IP address has change” from cPanel.

1) Your Internet Service Provider (ISP) has a short DHCP lease time, causing your IP address to be renewed/released and reassigned while you are logged into cPanel.

2) You are attempting to login into cPanel using the same account from two different devices concurrently.

 

There are two ways to resolve the error message.

 

The first method is to relogin into cPanel. This usually works.

However, if method #1 doesn’t work, you may attempt method #2, by configuring your cookie IP validation settings. Method #2 is only applicable for accounts with cPanel and WHM version 11.28 and above.

Note: You must have a Cloud Hosting Reseller Account or higher.

 

Step 1 – Login into cPanel and WHM.

Step 2 – Click on “Main” -> “Server Configuration” -> “Tweak Settings” -> “Security Tab”.

Step 3 – Look for “Cookie IP Validation”. For more information, you may click on the “?” sign. It reads: Validate the IP addresses used in all cookie based logins. This will limit the ability of attackers who capture cPanel session cookies to use them in an exploit of the cPanel or WebHost Manager interfaces. For this setting to have maximum effectiveness, proxy domains should also be disabled.

Step 4 – Change the settings to “Loose” and the frequency of re-authentication will be lowered. You can also disabled it entirely.

Step 5 – Disable proxy domains. If you do not perform this step, you have to utilize a proxy server with a static IP address to establish and maintain your connection.

Step 6 – Clear your web browser’s cache and login into cPanel like normal.

 

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Check out IPServerOne’s Cloud Hosting Packages.
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Why does my e-mail bounce with the error: domain exceeded the max defers and failures per hour?

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Max Deferrals Limit

This tool tracks and limits outbound mail based on the maximum percentage of failed or deferred messages a domain may send per hour.
The system examines outgoing mail over the last hour to determine whether the domain has exceeded the limit. When a domain exceeds the limit, it cannot send mail until enough time has passed so that the domain is back under the limit.

Our shared servers are set to a failure ratio of 75%. The tool is hardcoded to track deferrals/failures after 5/5 have been reached for the past hour.

Once the limit and 75% failure ratio have been hit, ALL mail for the domain will fail until the ratio drops below 75%. This will happen after the earliest failure(s) roll off the beginning of the hour.

Tracking & Bounces

Percentage counts do not start until there have been 5 defers or failures. This is what the (x/5) is indicating in the bounce message. The measurement of defers and failures kicks in once 5 defers or failures have occurred. So, if a user sends out 4 emails and 4 of them are deferred, we would see a (4/5) in the logs. If you have a 75% threshold on suspending email sending, even though 100% of this user’s messages have failed, that user will still be able to send email because a total of 5 messages haven’t bounced during that hour yet. The percentage of failures kicks in after 5 total failures, and then allows up to a 75% failure rate for the rolling hour.

Example:

Lets say you are trying to send out 60 emails, one each minute. If the first 5 emails go through without an error and then the next one fails, that would be the first failure. So in the first 6 minutes you have 1 failure. This earliest failure will mark the rollover of the next hour.

The next 10 emails go through fine, but then 4 emails after that fail. At this point, you have reached the 5 failure limit. It has now been 20 minutes altogether. However, the first failure was 6 minutes in. The domain sending out the emails would not be able to send any further email until an hour has passed since the first failure. In this case, you would need to wait 46 minutes to send another email, as the first failure would drop off at that point, leaving you with 4 failures in the past hour.

FAQ

1. For the hourly limits, is this a set hour (i.e. 3:15 to 4:15pm)?

No, the “per hour” means “in the past 60 minutes”. When a defer or failure happens, if there are additional failures in the past 60 minutes, +1 is added to this count. The ‘hour’ is based on the earliest failure (that keeps it over 5/5).

2. If I send 1 message in the hour, and it fails, does that mean all my other messages in the hour also fail?

No bounces until 5/5 messages (for the hour) are reached, from that point on it’s 75% of the messages they send. If they are over 5/5 and 75%, further messages will immediately bounce and drop (they will not be re-queued), even if they are good messages.

This is a defense the server needs to avoid abuse – even spammers/hackers get lucky when they blast out illegitimate e-mail. Having a larger number of failures is suspicious not only to your local mail server, but to remote recipients as well.

 

 

credit to: kb.westhost.com

How to add subdomain in Plesk 11

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1. Login to your Plesk control panel 1

2. Browse to Websites&Domains 2

3. Scroll to bottom and you should see a Add new sub-domain button. Click into it. 3

4. Insert your new subdomain name and you can configure the folder path for your new subdomain too. Click OK afterwards. 4

5. New subdomain will be shown in the list. 5

How to change email password in Plesk 11

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1. Login to your Plesk Control Panel

2. Click on Mail tab. You should see a list of email accounts 1

3. Click into the email account that you want to change password 2

4. Insert your new password and confirm again by retype it. Click OK after done.Password will be changed. 3

How to renew SSL certificate in Website Panel

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1. Login to your website panel, then click on System 1

2. At the left side panel, click on Web Sites 2

3. You can find the domain you want to renew SSL at search column. 3

4. The domain will be displayed in the center page as search result, click into it. 4

5. Click on the SSL tab, then click on Renew Certificate 5

6. Choose the type of SSL certificate you want to renew. Note: The options with the “*” sign is wildcard SSL Insert all the required details and click Generate Renewal CSR 6

7. You will see CSR succsfully generated messages. The certificate request will be showed in the box. 7

8. Insert your SSL certificate in the box and click Install 8

9. If the installation is successful, a message will be shown as image below and your website is now ready with HTTPS 9


How to create new email account in Website Panel

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1. Login to your website panel and click on System 1

2. For the new email account, search for the reseller instead of domain. Click into it. 2

3. Go to Mail icon , then Accounts 3

4. Choose Create Mail Account. 4

5. Insert the username and password, and select the domain in the drop down box. Then scroll down to bottom page and click Save. 5

6. New email account has been created.

How to view website statistics in Plesk 11

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1. If you want to view your website statistics in Plesk 11 and it requires password, you can follow the steps below to create user to view website statistics. 1

2. Click on Show more advanced options, then Password Protected Directories as the website statistics is under password protected directories 2

3. Click into the plesk stat 3

4. Click on Add new user 4

5. Insert username and password , then click Ok5

6. Go back to the main page, you should be able to login and view website statistics now

How to fix cpanel email error : has exceeded the max defers and failures per hour (5/5)

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If you getting email bounce back related to the error below :-

Domain example.com has exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded.

1)   Directly login to the cpanel hosting using SSH

2)   Go to the path below :-

/var/cpanel/email_send_limits

After go to the path, you can see the defer file related to the domain. If you found it you can directly remove the file.

After that restart the exim :-

/etc/init.d/exim restart

How to change mysql ‘da_admin’ user password

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1)   Login to mysql server using current ‘da_admin’ type the following command  at shell prompt:

  • Use mysql database(type command at mysql> prompt):
         mysql> use mysql;
  •  Change password for user da_admin, enter:
         mysql> update user set password=PASSWORD("NEWPASSWD") where User='da_admin';
  • Finally, reload the privilegies with:
         mysql> flush privileges;
         mysql> quit;
  • After that, we need to tell directadmin what are the new passwords. Edit with vim/nano or your favorite editor the file:
         vi /usr/local/directadmin/conf/mysql.conf
  • Edit the passwod line and delete the old password and copy the ‘NEWPASSWD’ in place.

Directadmin : How to create Administrator

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If you would like to have second admin to manage your resellers and users, you can create them ONLY by accessing DirectAdmin with admin privileges.

After login – click on List Administrators

Create-Admin-1

On next screen, you’ll see list of current’s admin. To create new admin, click on Create Admin.Create-Admin-2

Next, you’ll need to fill in details like Username, E-mail and Password. You can use the Random button to randomize your password. You can also use the ‘Send Email Notification‘ checkbox to send the new admin with his/her admin login access informations. The welcome email will be sent to the registered e-mail.

Create-Admin-3

And you’re done.

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